Legal

Refund Policy

Last updated October 16, 2026

Cancel any time

Cancel from the account menu: Settings → Plan → Manage subscription. Your plan stays active until the end of the period you have already paid for, and you will not be charged again. If you cancel during the first 7 days of the 7-Day Full Access plan ($1.99), you are not charged the $29.99 monthly price.

The rule: used means non-refundable

PixelPro is a digital service that starts as soon as you pay. A payment counts as used once you get a finished result from any tool after that payment. From then on, that payment is not refundable. Attempts that failed and gave you no result do not count.

When we refund

• You have not used it: if you have not received a single finished result since a payment, email us within 14 days of that payment and we refund it in full and cancel the plan. This applies to your first payment and to renewals.
• A charge in error: a duplicate charge, or a charge after you had already cancelled — refunded in full.
• It did not work for you: if a fault on our side kept you from getting results and we could not fix it, tell us what happened and we will refund the affected payment.

In all other cases payments are final, and we do not refund unused time or partial periods. Whether a payment was used is decided by our service records.

If you are in the EU, the UK, Turkey or Switzerland

You may have a 14-day right to withdraw from a purchase. By subscribing you ask us to start the service immediately, and by processing a photo you agree that the service has been supplied — once that happens, the right to withdraw no longer applies to that payment. If you have not processed a photo, you can withdraw within 14 days as described above.

Wherever you live, any refund right that the law gives you and that cannot be waived still applies.

How to ask

Email pixelpro@unikklab.com from the address you signed in with and tell us which payment it is about. Approved refunds go back to the original payment method; your bank usually shows them within 5–10 business days.

Please write to us before disputing a charge with your bank. If a payment is disputed without contacting us, we may close the account while the dispute is open.

Unikklab LLC · 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110, United States